Refund policy
Online Ordering Terms and Conditions
This page tells you the terms of use (the "Terms") on which you may order the products (each an "Order") available on the Order Website ("Products").
When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
In these Terms, when we refer to "we", "us" or "our", we mean the Company; and when we refer to "you" or "your" we mean you, the person accessing or using the Websites .
These Terms were last updated on 19 May 2021.
- Information about us
1.1 Tasty African food Distribution Limited is a company registered in England and Wales under company number 9605007, with its registered office at 75-99 Nathan Way Thamesmead London SE28 0BQ, and with VAT number 224849100 (the "Company").
1.2 The Company operates the following websites in the UK:
- www.tastyafricanfood.com (the “Tasty African Website")
- catering.tastyafrican.com (the "Order Website")
each a "Website" and together the "Websites".
- Ordering Products
2.1 You may order Products online directly from us via the Order Website if you wish to collect your Products at our outlet (“Collection Orders”) or for home delivery by us (“Delivery Orders”) depending on which restaurant you choose.
2.2 You may also order Products by phone for collection in our outlets. In this case, please call 02083100844. You will be required to pay online for such order before you collect your Products from the relevant outlet.
2.3 You must be at least 18 years old to place an order online or via the telephone.
2.4 To submit a Collection Order or a Delivery Order via the Order Website you must first sign-in to your Account and then follow the procedure set out on the Order Website to submit your Order. You should check all the information that you enter and correct any errors before submitting your Order, as once your Order is submitted, we will begin processing it immediately and you may not be able to correct any errors.
2.5 Your Order constitutes an offer to us. We will confirm our acceptance of your Order by sending you an email confirming the information you included in your Order (the "Confirmation Email"). These Terms and the Order will become legally binding on you and us when we send you the Confirmation Email and each Order shall incorporate these Terms and shall be a new and separate contract between you and us. The contract shall be in the English language. We will not file a copy of the contract.
2.6 Order must be placed on our website at least 48 hours to collection / delivery date
2.7 Customers have the right to cancel an order by contacting the catering team at the head office. However, placed order cannot be cancelled later than 48 hours before collection / delivery which may be subject to admin charges.
2.8 Prices are as quoted on our menu and may change from time to time. Although changes will not affect orders already placed.
- Collection
3.1 Your collection time will be set out as part of the Order process.
3.2 Orders have a 2day lead time between Order and Pickup / Delivery Ple
3.3 All items will be served in 6ltr containers except pastry. you will need to contact the office for further requirement or make a request using the note section while placing your order.
3.4 Collection times are strict and must be adhered to. If you do not collect your order within the agreed collection time, we will not be liable should the product get spoilt or damaged as a result of product left under room temperature for a certain length of time
3.5, Should you miss your collection time by 1 hour, your order will be disposed of and no refund will be given
- Delivery
4.1 For delivery orders, please contact our catering team on 02083100844 for further details.
4.2 Please note that all delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that if you request and we agree to change your delivery address following submission of an Order this may lead to a significant delay in your delivery time.
4.3 If, during delivery of an Order, you or your authorised representative as specified in your Order (as appropriate) fail to take delivery of the Products within five (5) minutes of our delivery driver's arrival (other than due to our material breach of these Terms):
4.3.1 the delivery may be aborted; and
4.3.2 you will not receive a refund for your Order.
4.4 You shall be responsible for:
4.4.1 ensuring that the delivery driver has such access and parking facilities as may be reasonably required to carry out the Order;
4.4.2 ensuring that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order; and
4.4.3 providing us with your up-to-date contact details in your Account and/or Order.
4.4.4 All items will be served in 6ltr containers except pastry. you will need to contact the office for further requirement or make a request using the note section while placing your order.
4.5 All orders fulfilled via Nationwide Delivery are non-refundable once dispatched. Due to third-party fulfillment arrangements, delivery orders must be tracked throughout the shipping process and cannot be cancelled or refunded after they leave our facility. Please ensure your order details are correct before completing your purchase. Pick-up orders may be subject to different terms - please contact us for details.
- Payment
5.1 The prices for the Products and (if applicable) for delivery and service are set out on the Order Website and are inclusive of VAT.
5.3 It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product's correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product's correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
5.4 If your payment is not authorised, your Order will not be sent through to the restaurant or fulfilled.
- Cancellation and refunds
6.1 Please note that you do not have a right to cancel any contract for Products under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013.
6.2 You may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before 48 hours to collection / delivery date during which an admin fee of 15% is chargeable. This can be done by contacting the Customer Service Team (see below for details). No refund will be permissible if the attempt to cancel is made within 24 hours.
6.3 If you cancel or change your Order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting our Customer Service Team (see below for details). We will process refunds within ten (10) working days.
- Other refunds
7.1 You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms, please contact our Customer Services Team to discuss a replacement or refund.
- Products
8.1 We endeavour to provide information on any allergens that the Products may contain on the Tasty African Food Website, but please note that:
8.1.1 because all Products are cooked to order in the same kitchen we cannot guarantee and make no warranty that the Products will not contain any allergens;
8.1.2 the kitchen is a busy working environment and there is a risk of cross-contact between ingredients;
8.1.3 for Collection Orders and for Delivery Orders, customers with special dietary requirements should contact the catering team (using the telephone number listed on the Tasty African Foods Website) before they place their order to allow staff to take all reasonable precautions to avoid cross contact; and
8.1.4 please consult our menu terms and conditions (Part 3 below) for further information regarding allergens in the Products.
8.1.5 Some products may be blast chilled for preservation (e.g., fried rice). We recommend that chilled food must be kept below 5 degrees Celsius for more that 4 hours at a time, and hot food must not be less than 70 degree Celsius for more than four hours.
8.1.6 Please be advised that TAFDL will not be liable for spoilt product as a result of negligence.
8.2 Our Products are freshly prepared and although we try our best to be consistent at times the size of the portions can vary.
- Our liability
9.1 Nothing in these Terms excludes or limits our liability for:
9.1.1 death or personal injury caused by our negligence;
9.1.2 fraud or fraudulent misrepresentation; and
9.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
9.2 Subject to clauses 9.1 and 9.3 our maximum liability to you, in respect of any particular Order, will be limited to the value of that Order (which includes any delivery and service charges) as set out in the relevant Confirmation Email.
9.3 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time of the conclusion of the contract for Products.
9.4 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.5 Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
- Suspension and termination
10.1 If you breach any of these Terms, we may immediately do any or all of the following (without limitation):
10.1.1 issue a warning to you;
10.1.2 temporarily or permanently withdraw your right to use the Websites
10.1.3 suspend or terminate your Account;
10.1.4 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
10.1.5 take further legal action against you; and/or
10.1.6 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
- Changes to these Terms
11.1 We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms) but the Terms applicable at the time of your Order will apply to that Order. Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you order the Products.
- Other important information
12.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
12.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
- Governing law and jurisdiction
13.1 These Terms are governed by the laws of England and Wales. This means that your purchasing of Products and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by English law. Nothing in these Terms, including this clause 13.1, affects your rights as a consumer to rely on such mandatory provisions of local law
13.2 If you are a consumer, you may bring any dispute which may arise under these Terms to - at your discretion - either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in an EU Member State, or otherwise the competent court of England.
- Contacting us
14.1 Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the following details:
14.1.1 Address: Tasty African Food Distribution Ltd, 75-99 Nathan Way, London, SE28 0BQ
14.1.2 Telephone number: 02083100844
14.1.3 Email address: info@tastyafricanfood.com
14.2 If you need to contact us in relation to a Collection or Delivery Order, please use the contact details provided